D&G Bus has switched to Ticketer ETMs in order to give passengers more payment options and also to utilise the built-in schedule adherence feature. D&G’s old machines were becoming unreliable and were no longer able to process smartcards.
All 94 vehicles in the Stoke-based D&G Bus fleet have now been fitted with Ticketer ETMs. Passengers have quickly adapted to all the new payment options, including barcodes, multi-journey and cross availability products. More importantly passengers are now able to use contactless, which, along with other cash-free payments, has improved boarding times.
All Ticketer ETMs have a schedule adherence facility, which D&G Bus is using to ensure the buses are running to timetable and to identify where any changes need to be made.
Chris Almond, bus network manager for D&G Bus, explains: “Using Ticketer we can now find out everything we need to know about every stop, every route, every day just by examining the compliance data generated by the ETMs, and we can do it just by pressing a few buttons rather than standing by the side of the road. It has made a huge difference, as we can now identify any problems and react to any delays or changes to services much faster.” D&G Bus also has plans to use the bespoke coupon printing facility that the Ticketer system offers.
Almond continues: “The Ticketer team is so easy to deal with. The support they offer is excellent and the ETMs are incredibly easy to set up and integrate with other operators, which Ticketer organised for us.”